We’re All In This Together

LIV North is focused on connecting the health and wellness community during this time with as much at home fitness, mental health and wellness content as we can. 

LIV X, our fitness app used throughout our managed facilities, is loaded with videos to keep members active outside of their facility. LIVx provides a full range of health and wellness services, virtual classes, scheduling and a direct link to communicate 24/7. 

LIV North Digital

We are working with our phenomenal partners, such as Move123, to offer support and assistance to keep you moving and engaged. Through this partnership we are offering our clients, customers and preferred partners access to a full range of videos designed specifically for people working remotely or at home. 

This collection of videos will be updated weekly so ideas and content are fresh to keep you engaged and excited. Whoever is not using our LIV X Apps can access this site for content. 

Move 123 is centred around fitness and wellness of all types, Move 123 Silver is focused on active aging with modified moves for individuals and Mind 123 focuses on advice and tips for your mental health with interviews with industry experts. 

Please contact us for details on this promotion:  amenities@livnorth.com

In addition to our partners, we will continue to run our small group training, Synergy, to help keep you connected with your Synergy friends and family. If any of our members need products during this time to assist with their at home fitness, please contact our LIV North team.

Available for all LIV North clients and partners. Contact us for details. info@livnorth.com

A Point of Difference in Managing Customer Experience for Multi Unit Residential Clients

Christine Aureli, Client Relations Manager for LIV North, has been in the customer service business since she was 12 years old. For Christine, helping customers and ensuring their satisfaction comes naturally. She shares, “I’m not an office person at all, I love interacting face to face with clients and seeing how I can help them.” 

Christine is now responsible for client and customer experience and satisfaction.  She ensures that our customers service and maintenance contracts are being audited regularly and that service excellence is being maintained.   Part of her success, she explains, is working hand and hand with all members of the LIV North team; from the maintenance technicians to parts and sales.

Christine sets up her own visitation routes, follows technicians and just does random drop ins., inspecting equipment and seeking opportunities for the team to improve in all aspects of the business. LIV North’s customer experience is further supported by their unique LIV Xpress technology.  Christine’s phone and laptop has a screen that provides her with a real time mapping of customer satisfaction in our managed facilities. If a specific time period indicates a problem, Christine can react immediately. The information can also be shared with property management, providing unmatched information on the customer experience. With LIV North’s service cloud, Christine is a quick chatter away from accessing any customer records, logs or reports providing all customers with current information.

This combined high-personal touch / high tech approach  is what sets LIV North apart. Christine shares the invested desire to exceed our client expectations., “If I miss your call, rest assured I will call you back as quickly as possible.” For Christine though, at the end of the day, it’s something that she likes to do and it translates with everyone she interacts with. 

 Christine’s approach is simple: always put the customer first and learn about your customer, as Christine says, “It’s the small details that make the biggest impact and all the difference.”

Christine can be reached at caureli@livnorth.com  

LIV North Appoints Corporate Sales Manager

Dedicated to offering the highest level of health and wellness solutions, exceptional customer support and reliable service, LIV North , continues to expand its presence across Canada.

We are proud to announce that Anna Mancini, has joined LIV North Inc. as Corporate Sales Manager for Eastern Canada. Anna has extensive experience in account management and a strong background in providing fitness, exercise programming, fitness staff development and fitness facility management, which is combined with a financial background.

Anna will be an excellent resource for any corporation or manufacturer seeking to provide, improve or expand their employee fitness programs. Anna will also be developing the corporate amenities and active aging markets.

Anna will be working closely with Lisa Kendall, Vice President, Amenities and Brian Townsend, Vice President, Sales.

This move is in response to the growing demand in Ontario and Eastern Canada.

LIV North is expanding our full range of digital services, amenity management and fitness equipment sales and service across Canada.

Anna Mancini – amancini@livnorth.com

For more information, please contact:

Brian Townsend

National Sales Manager, LIV North Inc.

btownsend@livnorth.com

Direct: 416-665-9280

Livnorth.com

LIV North Appoints New Regional Sales Manager in British Columbia

Dedicated to offering the highest level of health and wellness solutions, exceptional customer support and reliable service, LIV North , continues to expand its presence across Canada.

We are proud to announce that Richard Zaal, has joined LIV North Inc. as Regional Sales Manager – BC. Richard has extensive experience in the commercial fitness industry and has worked on numerous projects across Canada. Richards background includes: Life Fitness Direct Sales, Hospitality Sales, Richard is a graduate of University of BC and lives in the lower mainland with his wife and child.

Richard joins Kerri Chisholm, Regional Operations Manager of LIV North in growing our Amenity and Athletic divisions in British Columbia.

LIV North is expanding our full range of digital services, Amenity Management and fitness equipment sales and service in British Columbia. This move is in response to many customer requests with whom we work across Canada.

Both Richard and Kerri are located in Greater Vancouver and can be contacted:

Kerri Chisholm | kchisholm@livnorth.com
Richard Zaal | rzaal@livnorth.com

For more information, please contact:
Brian Townsend
National Sales Manager, LIV North Inc.
btownsend@livnorth.com
Direct: 416-665-9280

www.livnorth.com LIV North on LinkedIn

Facility Feature: Absolute

LIV North is excited to be working with Absolute Towers to bring our fitness, aquatics and facilities management services to their condo recreation centre.  Absolute is dedicated to providing its tenants with superior amenities, all designed to improve the well-being of their tenants and to provide a place for social connection.  When Abolsolute was looking for a management service company for its rec centre, LIV North’s condo recreation management & service platform checked all the boxes. Absolute was looking for a management company that combined, offered their tenants on-trend fitness, aquatics & wellness programming for all, an onsite team of highly qualified and experienced programming and customer service staff, superior maintenance service for its facilities, online communication tools to elevate tenant engagement and experience, and finally the supply of high-end fitness & aquatic equipment.   

Tammy Stebbings making it happen at Absolute.

What sets LIV North apart from other companies are two specific areas, shares Tammy Stebbings, General Manager of Absolute’s rec centre, “tenant engagement and customer service.”  LIV North achieves participation rates in programs above industry norms and provides its staff with the digital tools to connect and engage with tenants from the palm of their hand. 

LIV Xperience consists:

  • LIV X – Lifestyle and Fitness App
  • LIV Xpress – Customer Service Experience Analytics
  • LIV Cloud Service

LIV North has created, LIV Xperience, tailored directly for condo recreation facilities.  LIV Xperience connects with every resident and provides a unique experience for them while simultaneously connecting them with their condo community. LIV Xperience brings the entire spectrum from wellness, entertainment, fitness, and lifestyle directly to your building. Residents instantly become members of an active and healthy community that is connected through the latest digital technology. 

LIV Xperience is the missing piece in your facilities ultimate living experience. With the widest range of programs and lifestyle options, your buildings amenity area will transform into a well loved community hub with maximum participation rates.

LIV North recognizes that individuals are more likely to participate in fitness and wellness activities if the programs are fun, meet personal needs as well as provide an opportunity for social interaction and community. We understand that individuals today need programming options that are flexible and highly accessible. As a result, we have made significant investments in technology, infrastructure and program delivery redesign. LIV North offers a programming model that addresses tenant engagement needs and makes our fitness and wellness programming available to members anytime and anywhere. 

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