A Goofy Success

Over the month of April, the Schwartz/Reisman Centre and Prosserman JCC (located in Toronto) sparked a new fitness #goofyplankchallenge. While there was fantastic momentum circulating in Toronto and across LIV North’s managed facilities, many of the other JCC’s across North America took notice and joined in on the fun (California, New York, Florida, Louisiana, British Columbia and many others!). 

The challenge forced individuals and families to get creative and helped them stay active during an otherwise challenging time of being stuck at home in self-isolation. We witnessed Jenga Games, Chess Matches, Family pyramid, pet’s on display and many other goofy/creative ideas. To wrap up a successful challenge, the JCC’s in Toronto hosted an unforgettable Plank Party with over 250 people from across North America tuning in for a fun core-inspired workout on Zoom!

  • Over 500 between Instagram posts/stories as well as FacebBook posts
  • 250+ People attended the Live Plank Party, core inspired workout, on Zoom representing over 30 cities
  • The challenge helped engage our community to be creative and active
  • Had the likes of some fellow fitness favourites such as Marc Lebert, Peter Twist and Harley Pasternak joined in on the fun!

LIV North has been actively creating challenges for many of our communities across Canada to keep the same level of enthusiasm and creativity.


Fitness In The Palm Of Your Hand

 In 2019 the LIV X app was designed and implemented into LIV North’s managed facilities. This app is the main operating system for all management functions in the LIV North club facilities including PT, payments, scheduling, non-touch facility access, push notices and more. LIV North made a significant investment creating a digital platform to allow our programs to be used remotely by our corporate customers and fitness facility members. The app also has over 350 workout videos that are constantly being updated depending on usage patterns.

“Never did we anticipate that all the members we service would become remote. Fortunately, the LIV X app was in place in all our facilities across Canada.” states Lisa Kendall, Vice President, Amenities for LIV North.

In the last 4 weeks, since the start of this COVID-19 shut down the LIV X App has been used by more than 20,000 users. An amazing statistic since LIV X’s anticipated usage was an adjunct to our in-house programming. The LIV X app is being complemented by an almost full schedule of online and virtual classes being offered through our facility staff.  

Check out how easy it is to use the LIV X App. 

Another amazing statistic is that over 5,000 non members participated online over the last 4 weeks using a complimentary link to home videos.  As a courtesy, LIV North, in conjunction with our supplier MY123 have provided complimentary access to home exercise videos. This link contains 3 different series of professionally produced home exercise routines designed for the general population and active aging and a series of wellness classes.  All classes are being updated weekly.

Check out this link: https://player.wellnesssolutions.com.au/on-the-go-player/login

Username: livenorth@wellnesssolutions.com.au | Password: Mywellness1!

LIV X wants as many people as possible keeping active and staying in shape so use the attached link and try out some home classes.

LIV North is a Canadian company committed to keeping Canadians active and staying in shape. Please use the above link, try out some home classes or pass it on to a friend, colleague or member. Then keep in touch for our next phase! 

Let us stay healthy and come back Strong!

For more information, please contact:

Brian Townsend

National Sales Manager, LIV North Inc.

btownsend@livnorth.com

Direct: 416-665-9280

Livnorth.com


Social Togetherness

We’re all in this together. 

LIV North is proud of how our facility managers have responded since the onset of the COVID-19 pandemic.  Within a few days of all Client’s being required to shutdown fitness centres across the Country, LIV North staff began delivering their fitness & wellness programming remotely to our client’s members. In a time when everyone’s lives are disrupted, providing as much normality in our scheduling with the same friendly face and being able to bring a sense of community in a stressful time.

One corporate account, Rogers Communications, has always been deeply committed to keeping their employees as engaged and healthy as possible and during this time is no different.  Since the shutdown of their corporate fitness centres, LIV North immediately started engaging remotely with members, signing up over 200 people to a challenge on the first day. Today nearly 2,000 employees are engaged with online and virtual fitness classes.  These classes are not only being provided to members belonging to any of their corporate fitness facilities within the GTA and Montreal, but all employees. According to Lisa Kendall, VP, Amenities, LIV North “ the feedback from Rogers employees is inspiring and about ⅓ of  the people enrolled are not regular members of a club.”

The Rogers Communications program is one of about 40 similar programs that are being performed daily in the homes of our employees. Once facility closures were announced, the LIV North team was communicating over the weekend with all facilities across Canada and by the following Monday had a plan put together to keep members connected. 

The LIV North Amenities staff started to share ideas from the beginning of this pandemic and are now communicating online twice a week as a team of instructors to share ideas and successes. “LIV North has an amazing pool of talented instructors operating in a wide range of facilities across Canada, We are catering to a variety of needs and dealing with various types of communities daily with an amazing pool of instructors from across Canada.” Kendall states. 

Not only has LIV North redeployed our programming but we have re-designed many programs so they can be offered as “family friendly”. For example, we have a family friendly Amazing Race challenge with Honda employees, afternoon stretch breaks are being enjoyed by all family members and our core conditioning programs are now being offered to varsity and high school athletes who are staying at home. Classes range from Stretch and tone, AtHome Boxercise and many more that are posted on our clients members schedule.

Other facilities are also engaged in providing programs for social connection across multiple social platforms. For example, Miles Nadel launched an online hockey league for members with an amazing response. All LIV North facilities are getting together and running  a Goofy Plank Challenge #goofyplankchallenge This is run across Instagram with a target of 5000 people submitting entries showing themselves planking in a fun and creative way. Check out our first goofyplank doing a breakfast plank!

Stay tuned for more details on our #goofyplankchallenge.

Stay abreast of our many new opportunities through our instagram or blog on the LIV North website.  www.livnorth.com

We’re All In This Together

LIV North is focused on connecting the health and wellness community during this time with as much at home fitness, mental health and wellness content as we can. 

LIV X, our fitness app used throughout our managed facilities, is loaded with videos to keep members active outside of their facility. LIVx provides a full range of health and wellness services, virtual classes, scheduling and a direct link to communicate 24/7. 

LIV North Digital

We are working with our phenomenal partners, such as Move123, to offer support and assistance to keep you moving and engaged. Through this partnership we are offering our clients, customers and preferred partners access to a full range of videos designed specifically for people working remotely or at home. 

This collection of videos will be updated weekly so ideas and content are fresh to keep you engaged and excited. Whoever is not using our LIV X Apps can access this site for content. 

Move 123 is centred around fitness and wellness of all types, Move 123 Silver is focused on active aging with modified moves for individuals and Mind 123 focuses on advice and tips for your mental health with interviews with industry experts. 

Please contact us for details on this promotion:  amenities@livnorth.com

In addition to our partners, we will continue to run our small group training, Synergy, to help keep you connected with your Synergy friends and family. If any of our members need products during this time to assist with their at home fitness, please contact our LIV North team.

Available for all LIV North clients and partners. Contact us for details. info@livnorth.com

A Point of Difference in Managing Customer Experience for Multi Unit Residential Clients

Christine Aureli, Client Relations Manager for LIV North, has been in the customer service business since she was 12 years old. For Christine, helping customers and ensuring their satisfaction comes naturally. She shares, “I’m not an office person at all, I love interacting face to face with clients and seeing how I can help them.” 

Christine is now responsible for client and customer experience and satisfaction.  She ensures that our customers service and maintenance contracts are being audited regularly and that service excellence is being maintained.   Part of her success, she explains, is working hand and hand with all members of the LIV North team; from the maintenance technicians to parts and sales.

Christine sets up her own visitation routes, follows technicians and just does random drop ins., inspecting equipment and seeking opportunities for the team to improve in all aspects of the business. LIV North’s customer experience is further supported by their unique LIV Xpress technology.  Christine’s phone and laptop has a screen that provides her with a real time mapping of customer satisfaction in our managed facilities. If a specific time period indicates a problem, Christine can react immediately. The information can also be shared with property management, providing unmatched information on the customer experience. With LIV North’s service cloud, Christine is a quick chatter away from accessing any customer records, logs or reports providing all customers with current information.

This combined high-personal touch / high tech approach  is what sets LIV North apart. Christine shares the invested desire to exceed our client expectations., “If I miss your call, rest assured I will call you back as quickly as possible.” For Christine though, at the end of the day, it’s something that she likes to do and it translates with everyone she interacts with. 

 Christine’s approach is simple: always put the customer first and learn about your customer, as Christine says, “It’s the small details that make the biggest impact and all the difference.”

Christine can be reached at caureli@livnorth.com  

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