Items to consider with your Class B pool during this current shut down.

With the rapidly evolving pandemic, we will continue to monitor developments and follow the guidance of local public health authorities, as well as the Centers for Disease Control (CDC), the World Health Organization (WHO). 

Although our head office, our Amenities office and Fitness offices have closed, our Aquatics division is still dispatching service and making repairs as required to maintain our accounts.  If you have any questions regarding your pool and/or fitness facilities, please contact us at the numbers or emails listed below.

During this time, please be assured that the LIV North, 24-hour emergency service line is open and operating. As we all know, breakdowns in your chemical systems can happen at any time regardless of usage, even though the likelihood is diminished.

After hours emergency: 416-665-0140 Ext #9

We have fielded many calls asking what to do with your pools and spas during this shut down. Below are some do’s and don’ts to provide some guidance. 

A very important clarification is that a pool closure does not necessarily mean shutting down filtration system and draining the pool. It simply means you cannot allow bathers in the pool or pool areas. If your pool has been drained and shutdown for more than 30 days an opening inspection is required by your local health inspector. In most cases, it is safer and more cost-effective to keep the pool running and balanced during this time. This will prevent potential damage to the pool/equipment and prevent biofilm, mold, algae or other outbreaks that will occur in stagnant water.

Recommended Guideline for your Pool / Spa during this shut down:

  • Do NOT drain the pool. The costs of re-filling a typical condominium pool can be between $1200-$1800 depending on the size of your pool. In addition a significant amount of damage can result if certain concrete pools are left without water pressure, this outward pressure forms part of the structure and can affect much more that the pool, this is why pools even for winterization are never fully drained. If your pool is built using a marblite style finish it can not stay drained under any circumstances. 
  • Do not stop basic maintenance of your pool and/ or spa. It is important to maintain proper chemical balances and ensure your system is running properly.
  • Do not delay in having repairs made to the system. Putting off basic repairs can lead to more expensive repairs in the future and may delay your re-opening once the go ahead is given. 
  • Keep water circulating! If pumps are equipped with Variable Speed Drives, the speed can be turned down significantly. This will conserve energy, but it is important to keep water circulating through the filter.
  • The set point on your heaters can be lowered to conserve energy, but you must consider the cost and time to re-heat the water. Check with our technician for an acceptable range.
  • Keep water balanced and chlorinated! Chlorine setpoints can be reduced to minimal (1-3 PPM). This is key to prevent biofilm, mold, and algae from forming.
  • You may not need to check chemical balance every 2 hours as mandated by code during this closure, but we recommend checking once a day minimum to ensure settings have not varied that would cause potential damage. For future records.
  • If you have not already done so, make sure you record the date of closure in your pool log and record all maintenance checks during the closure if you can. It will assist if any issues arise.
  • Prior to opening you pool and/or spa it is strongly recommended that your pool area be thoroughly cleaned, and wash by professionals. 
    • Pool & Pool Deck and surrounding area can be pressure washed with chlorine rinse.
    • Hot Tub cleaning includes draining, running the lines, cleaning the filter and pressure washing.
    • Changerooms should be disinfected in the same manner

Check the LIV North website for more details or call your provider.

Hot tubs:

  • Smaller hot tubs (non-concrete) can typically be drained, but all plumbing lines, pumps and especially filters should be drained of water to prevent biofilm and mold growth.
  • If not draining, follow the same recommendations as pools to keep circulating, filtering and chemically treated.

Outdoor Pools

Outdoor pool season is almost upon us and everyone is looking forward to the current restrictions being ended. There are many things you can do to prepare your pool, including making repairs in advance of the summer season. 

The earlier we can get in and shock the stagnant pool water the greater the level of comfort on the part of your owners and renters. Once the weather is warm in early April, this process can be started. 

It is important that you plan to start up these pools and keep them clean and treated similar to the guidance above and for the same reasons.

For additional information on the coronavirus (COVID-19) relating to public swimming pools, please visit the CDC website.

As always, please don’t hesitate to reach out to us with questions or any concerns.

EMAIL: customercare@livnorth.com

Phone: 416-665-0410 Ext # 3

Website: https://livnorth.com/aquatics/

A Point of Difference in Managing Customer Experience for Multi Unit Residential Clients

Christine Aureli, Client Relations Manager for LIV North, has been in the customer service business since she was 12 years old. For Christine, helping customers and ensuring their satisfaction comes naturally. She shares, “I’m not an office person at all, I love interacting face to face with clients and seeing how I can help them.” 

Christine is now responsible for client and customer experience and satisfaction.  She ensures that our customers service and maintenance contracts are being audited regularly and that service excellence is being maintained.   Part of her success, she explains, is working hand and hand with all members of the LIV North team; from the maintenance technicians to parts and sales.

Christine sets up her own visitation routes, follows technicians and just does random drop ins., inspecting equipment and seeking opportunities for the team to improve in all aspects of the business. LIV North’s customer experience is further supported by their unique LIV Xpress technology.  Christine’s phone and laptop has a screen that provides her with a real time mapping of customer satisfaction in our managed facilities. If a specific time period indicates a problem, Christine can react immediately. The information can also be shared with property management, providing unmatched information on the customer experience. With LIV North’s service cloud, Christine is a quick chatter away from accessing any customer records, logs or reports providing all customers with current information.

This combined high-personal touch / high tech approach  is what sets LIV North apart. Christine shares the invested desire to exceed our client expectations., “If I miss your call, rest assured I will call you back as quickly as possible.” For Christine though, at the end of the day, it’s something that she likes to do and it translates with everyone she interacts with. 

 Christine’s approach is simple: always put the customer first and learn about your customer, as Christine says, “It’s the small details that make the biggest impact and all the difference.”

Christine can be reached at caureli@livnorth.com  

LIV North Appoints Corporate Sales Manager

Dedicated to offering the highest level of health and wellness solutions, exceptional customer support and reliable service, LIV North , continues to expand its presence across Canada.

We are proud to announce that Anna Mancini, has joined LIV North Inc. as Corporate Sales Manager for Eastern Canada. Anna has extensive experience in account management and a strong background in providing fitness, exercise programming, fitness staff development and fitness facility management, which is combined with a financial background.

Anna will be an excellent resource for any corporation or manufacturer seeking to provide, improve or expand their employee fitness programs. Anna will also be developing the corporate amenities and active aging markets.

Anna will be working closely with Lisa Kendall, Vice President, Amenities and Brian Townsend, Vice President, Sales.

This move is in response to the growing demand in Ontario and Eastern Canada.

LIV North is expanding our full range of digital services, amenity management and fitness equipment sales and service across Canada.

Anna Mancini – amancini@livnorth.com

For more information, please contact:

Brian Townsend

National Sales Manager, LIV North Inc.

btownsend@livnorth.com

Direct: 416-665-9280

Livnorth.com

Facility Feature: Absolute

LIV North is excited to be working with Absolute Towers to bring our fitness, aquatics and facilities management services to their condo recreation centre.  Absolute is dedicated to providing its tenants with superior amenities, all designed to improve the well-being of their tenants and to provide a place for social connection.  When Abolsolute was looking for a management service company for its rec centre, LIV North’s condo recreation management & service platform checked all the boxes. Absolute was looking for a management company that combined, offered their tenants on-trend fitness, aquatics & wellness programming for all, an onsite team of highly qualified and experienced programming and customer service staff, superior maintenance service for its facilities, online communication tools to elevate tenant engagement and experience, and finally the supply of high-end fitness & aquatic equipment.   

Tammy Stebbings making it happen at Absolute.

What sets LIV North apart from other companies are two specific areas, shares Tammy Stebbings, General Manager of Absolute’s rec centre, “tenant engagement and customer service.”  LIV North achieves participation rates in programs above industry norms and provides its staff with the digital tools to connect and engage with tenants from the palm of their hand. 

LIV Xperience consists:

  • LIV X – Lifestyle and Fitness App
  • LIV Xpress – Customer Service Experience Analytics
  • LIV Cloud Service

LIV North has created, LIV Xperience, tailored directly for condo recreation facilities.  LIV Xperience connects with every resident and provides a unique experience for them while simultaneously connecting them with their condo community. LIV Xperience brings the entire spectrum from wellness, entertainment, fitness, and lifestyle directly to your building. Residents instantly become members of an active and healthy community that is connected through the latest digital technology. 

LIV Xperience is the missing piece in your facilities ultimate living experience. With the widest range of programs and lifestyle options, your buildings amenity area will transform into a well loved community hub with maximum participation rates.

LIV North recognizes that individuals are more likely to participate in fitness and wellness activities if the programs are fun, meet personal needs as well as provide an opportunity for social interaction and community. We understand that individuals today need programming options that are flexible and highly accessible. As a result, we have made significant investments in technology, infrastructure and program delivery redesign. LIV North offers a programming model that addresses tenant engagement needs and makes our fitness and wellness programming available to members anytime and anywhere. 

Is Your Pool Ready For Spring?

Winter is hard on outdoor pools! Here is a handy checklist for you and your team to follow when planning a successful spring opening:

Pool Cover

  • Do you see holes, tears, broken springs and loose anchors or any other surface issues?

Water Levels

  • Are your water levels lower than when winter started?
    If so, where did the water go?

Pool Deck

  • Is there frost damage, uneven surfaces, delaminated areas, peeling paint, marbelite or other tripping hazards?

Mechanical Equipment

  • Are your pump bearings noisy?
  • Are the filters ready for another busy season?
  • Are dosing devices, automation systems, and lights working properly?
  • Flow meters are a necessary part of the circulation system. Is yours in working condition?

Heater

  • Is the electrical heater free of debris?
  • When was the last time a certified gas technician inspected your gas heater?
  • Have you scheduled an inspection/cleaning?

Electrical Systems

  • Are all circuits functioning?
  • Is the filter room illumination level sufficient for staff to safely operate in it?
  • Is equipment starting up and running properly?

Filter

  • Is this free of debris?
  • Have the cartridges and sand been cleaned/replaced?

New Ontario Pool Health Regulations Compliance

Ladders & Rails

  • Is anything loose?
  • Is there hardware missing?

Fencing

  • Are there gaps or holes?
  • Have posts or poles moved from frost?
  • Are self-closing gates working properly?

Swimmer Feedback

  • What was your user feedback like last season?
  • Are you satisfied with your current pool maintenance plan?
  • Do you see the need for a live feedback monitoring system?

Superior is here to support you and your users all season long with affordable maintenance packages that make your job easier!

Download Superior Pool’s Spring Opening Checklist

Contact Us Now For Your Pool Opening, Maintenance & Lifeguarding Services

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