Category Archives: LIV North Aquatics

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Preparing To Reopen Our Industry

Apple Fitness Stores and LIV North Inc. are working with all facilities in Canada to ensure proper steps are taken to prepare for reopening this summer.

Below are some excellent resources from LIFE FITNESS providing reopening support tools.

If you require any more assistance with fitness equipment feel free to call anyone of our commercial team for assistance.

A full range of support tools from a variety of sources is available on our updated home screen at livnorth.com

Reopening Support Portal 

  • The portal includes equipment and service guidelines, approved cleaners, and sample in-facility assets to welcome back exercisers 

Reopening eBook

  • Like a guide or brochure, this eBook adds more detail and colour to the assets in the above portal (leans more heavily toward Club customers)

sales@applefitness.com

Alberta & Saskatchewan: 888-255-2298

British Columbia: 604-817-3024

Manitoba & Ontario: 877-348-4111

pool opening
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Don’t Get Caught With A Pool That Has Not Been “Summerized”

Pool Summerization:

It is the process of draining, disinfecting, cleaning, and filling your outdoor pool with fresh chlorinated water. The purpose is to ready the pool for the summer season and remove the dirty standing water, debris and mould that forms over the winter. It does not mean your pool needs to open for use, just that you will not get caught with stagnant water!

Local bylaws are strict when it comes to stagnant water and the fines outweigh the cost to drain, clean and fill your pool. 

HEALTH RISKS RELATED TO STAGNANT WATER:

  • A natural breeding ground that can lead to the spread of mosquito born illnesses including: West Nile virus. Dengue fever, Viral Encephalitis. 
  • Forms of Bacteria can develop causing multiple ailments including E.Coli, Dysentery or Cholera.
  • A bad odor creates annoyance
  • Looking at a dirty or infested area creates unwanted tension for those who pass by.

Generally, a facility or home caught with stagnant water will get a week’s notice prior to fines, so do not get caught at the last minute.

Why You Shouldn’t Empty Your Pool and leave it empty

Pools get accustomed to the pressure caused by the weight of water. If this pressure is taken away, it can lead to serious damage to the pool floor, liner, and/or walls. Moreover, some facilities can “pop” out of the surface, while others can cave-in

LIV North Pool Summerization package includes:

  • draining, cleaning, and refilling so water can circulate with proper chemical levels
  • a start up quantity of chemicals if none are on hand. 
  • a complementary inspection to ensure everything is in good order. 

Your complete inspection, service will be reported to you electronically and your pools inventory of equipment will be stored on our cloud-based operating system in case an emergency happens.

Note: It is not imperative to turn on the heaters and we can arrange a reduced maintenance schedule to ensure the water is properly maintained while your facility decides what the summer schedule, if any, will be. 

HOW TO GET Started:

If you are already contracted with LIV North, you are on our schedule and you only need to activate it by letting us know.

If you are not a pool customer, LIV North has a variety of Summerizing options to meet your requirements including

  • Summerize only
  • Summerize and Winterize
  • Maintenance Programs
  • Monitoring and testing
  • Staffing and Lifeguarding

LIV North has already started preparing our seasonal contracted pools for the summer. We are busy with renovations and upgrades. Even though a pool is not opening until June or July, this is not the year to leave anything on your site that could cause potential for disease or infection. 

Contact us today. 416-665-0410 or aquatics@livnorth.com

It is documented that this virus will not be carried through water, so a healthy pool will be in high demand once we can return to activity. 

The LIV North team are committed to ensuring your facility is safe and clean for all your residents.

View our 2021 flyer below.

Pool Opening April 2021 Download


Posted on Categories LIV North, LIV North Aquatics

Items to consider with your Class B pool during this current shut down.

With the rapidly evolving pandemic, we will continue to monitor developments and follow the guidance of local public health authorities, as well as the Centers for Disease Control (CDC), the World Health Organization (WHO). 

Although our head office, our Amenities office and Fitness offices have closed, our Aquatics division is still dispatching service and making repairs as required to maintain our accounts.  If you have any questions regarding your pool and/or fitness facilities, please contact us at the numbers or emails listed below.

During this time, please be assured that the LIV North, 24-hour emergency service line is open and operating. As we all know, breakdowns in your chemical systems can happen at any time regardless of usage, even though the likelihood is diminished.

After hours emergency: 416-665-0140 Ext #9

We have fielded many calls asking what to do with your pools and spas during this shut down. Below are some do’s and don’ts to provide some guidance. 

A very important clarification is that a pool closure does not necessarily mean shutting down filtration system and draining the pool. It simply means you cannot allow bathers in the pool or pool areas. If your pool has been drained and shutdown for more than 30 days an opening inspection is required by your local health inspector. In most cases, it is safer and more cost-effective to keep the pool running and balanced during this time. This will prevent potential damage to the pool/equipment and prevent biofilm, mold, algae or other outbreaks that will occur in stagnant water.

Recommended Guideline for your Pool / Spa during this shut down:

  • Do NOT drain the pool. The costs of re-filling a typical condominium pool can be between $1200-$1800 depending on the size of your pool. In addition a significant amount of damage can result if certain concrete pools are left without water pressure, this outward pressure forms part of the structure and can affect much more that the pool, this is why pools even for winterization are never fully drained. If your pool is built using a marblite style finish it can not stay drained under any circumstances. 
  • Do not stop basic maintenance of your pool and/ or spa. It is important to maintain proper chemical balances and ensure your system is running properly.
  • Do not delay in having repairs made to the system. Putting off basic repairs can lead to more expensive repairs in the future and may delay your re-opening once the go ahead is given. 
  • Keep water circulating! If pumps are equipped with Variable Speed Drives, the speed can be turned down significantly. This will conserve energy, but it is important to keep water circulating through the filter.
  • The set point on your heaters can be lowered to conserve energy, but you must consider the cost and time to re-heat the water. Check with our technician for an acceptable range.
  • Keep water balanced and chlorinated! Chlorine setpoints can be reduced to minimal (1-3 PPM). This is key to prevent biofilm, mold, and algae from forming.
  • You may not need to check chemical balance every 2 hours as mandated by code during this closure, but we recommend checking once a day minimum to ensure settings have not varied that would cause potential damage. For future records.
  • If you have not already done so, make sure you record the date of closure in your pool log and record all maintenance checks during the closure if you can. It will assist if any issues arise.
  • Prior to opening you pool and/or spa it is strongly recommended that your pool area be thoroughly cleaned, and wash by professionals. 
    • Pool & Pool Deck and surrounding area can be pressure washed with chlorine rinse.
    • Hot Tub cleaning includes draining, running the lines, cleaning the filter and pressure washing.
    • Changerooms should be disinfected in the same manner

Check the LIV North website for more details or call your provider.

Hot tubs:

  • Smaller hot tubs (non-concrete) can typically be drained, but all plumbing lines, pumps and especially filters should be drained of water to prevent biofilm and mold growth.
  • If not draining, follow the same recommendations as pools to keep circulating, filtering and chemically treated.

Outdoor Pools

Outdoor pool season is almost upon us and everyone is looking forward to the current restrictions being ended. There are many things you can do to prepare your pool, including making repairs in advance of the summer season. 

The earlier we can get in and shock the stagnant pool water the greater the level of comfort on the part of your owners and renters. Once the weather is warm in early April, this process can be started. 

It is important that you plan to start up these pools and keep them clean and treated similar to the guidance above and for the same reasons.

For additional information on the coronavirus (COVID-19) relating to public swimming pools, please visit the CDC website.

As always, please don’t hesitate to reach out to us with questions or any concerns.

EMAIL: customercare@livnorth.com

Phone: 416-665-0410 Ext # 3

Website: https://livnorth.com/aquatics/

Posted on Categories LIV North, LIV North Amenities, LIV North Aquatics, LIV North Athletics, LIV Xperience

A Point of Difference in Managing Customer Experience for Multi Unit Residential Clients

Christine Aureli, Client Relations Manager for LIV North, has been in the customer service business since she was 12 years old. For Christine, helping customers and ensuring their satisfaction comes naturally. She shares, “I’m not an office person at all, I love interacting face to face with clients and seeing how I can help them.” 

Christine is now responsible for client and customer experience and satisfaction.  She ensures that our customers service and maintenance contracts are being audited regularly and that service excellence is being maintained.   Part of her success, she explains, is working hand and hand with all members of the LIV North team; from the maintenance technicians to parts and sales.

Christine sets up her own visitation routes, follows technicians and just does random drop ins., inspecting equipment and seeking opportunities for the team to improve in all aspects of the business. LIV North’s customer experience is further supported by their unique LIV Xpress technology.  Christine’s phone and laptop has a screen that provides her with a real time mapping of customer satisfaction in our managed facilities. If a specific time period indicates a problem, Christine can react immediately. The information can also be shared with property management, providing unmatched information on the customer experience. With LIV North’s service cloud, Christine is a quick chatter away from accessing any customer records, logs or reports providing all customers with current information.

This combined high-personal touch / high tech approach  is what sets LIV North apart. Christine shares the invested desire to exceed our client expectations., “If I miss your call, rest assured I will call you back as quickly as possible.” For Christine though, at the end of the day, it’s something that she likes to do and it translates with everyone she interacts with. 

 Christine’s approach is simple: always put the customer first and learn about your customer, as Christine says, “It’s the small details that make the biggest impact and all the difference.”

Christine can be reached at caureli@livnorth.com  

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LIV North Appoints Corporate Sales Manager

Dedicated to offering the highest level of health and wellness solutions, exceptional customer support and reliable service, LIV North , continues to expand its presence across Canada.

We are proud to announce that Anna Mancini, has joined LIV North Inc. as Corporate Sales Manager for Eastern Canada. Anna has extensive experience in account management and a strong background in providing fitness, exercise programming, fitness staff development and fitness facility management, which is combined with a financial background.

Anna will be an excellent resource for any corporation or manufacturer seeking to provide, improve or expand their employee fitness programs. Anna will also be developing the corporate amenities and active aging markets.

Anna will be working closely with Lisa Kendall, Vice President, Amenities and Brian Townsend, Vice President, Sales.

This move is in response to the growing demand in Ontario and Eastern Canada.

LIV North is expanding our full range of digital services, amenity management and fitness equipment sales and service across Canada.

Anna Mancini – amancini@livnorth.com

For more information, please contact:

Brian Townsend

National Sales Manager, LIV North Inc.

btownsend@livnorth.com

Direct: 416-665-9280

Livnorth.com

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