Social Togetherness

We’re all in this together. 

LIV North is proud of how our facility managers have responded since the onset of the COVID-19 pandemic.  Within a few days of all Client’s being required to shutdown fitness centres across the Country, LIV North staff began delivering their fitness & wellness programming remotely to our client’s members. In a time when everyone’s lives are disrupted, providing as much normality in our scheduling with the same friendly face and being able to bring a sense of community in a stressful time.

One corporate account, Rogers Communications, has always been deeply committed to keeping their employees as engaged and healthy as possible and during this time is no different.  Since the shutdown of their corporate fitness centres, LIV North immediately started engaging remotely with members, signing up over 200 people to a challenge on the first day. Today nearly 2,000 employees are engaged with online and virtual fitness classes.  These classes are not only being provided to members belonging to any of their corporate fitness facilities within the GTA and Montreal, but all employees. According to Lisa Kendall, VP, Amenities, LIV North “ the feedback from Rogers employees is inspiring and about ⅓ of  the people enrolled are not regular members of a club.”

The Rogers Communications program is one of about 40 similar programs that are being performed daily in the homes of our employees. Once facility closures were announced, the LIV North team was communicating over the weekend with all facilities across Canada and by the following Monday had a plan put together to keep members connected. 

The LIV North Amenities staff started to share ideas from the beginning of this pandemic and are now communicating online twice a week as a team of instructors to share ideas and successes. “LIV North has an amazing pool of talented instructors operating in a wide range of facilities across Canada, We are catering to a variety of needs and dealing with various types of communities daily with an amazing pool of instructors from across Canada.” Kendall states. 

Not only has LIV North redeployed our programming but we have re-designed many programs so they can be offered as “family friendly”. For example, we have a family friendly Amazing Race challenge with Honda employees, afternoon stretch breaks are being enjoyed by all family members and our core conditioning programs are now being offered to varsity and high school athletes who are staying at home. Classes range from Stretch and tone, AtHome Boxercise and many more that are posted on our clients members schedule.

Other facilities are also engaged in providing programs for social connection across multiple social platforms. For example, Miles Nadel launched an online hockey league for members with an amazing response. All LIV North facilities are getting together and running  a Goofy Plank Challenge #goofyplankchallenge This is run across Instagram with a target of 5000 people submitting entries showing themselves planking in a fun and creative way. Check out our first goofyplank doing a breakfast plank!

Stay tuned for more details on our #goofyplankchallenge.

Stay abreast of our many new opportunities through our instagram or blog on the LIV North website.  www.livnorth.com

We’re All In This Together

LIV North is focused on connecting the health and wellness community during this time with as much at home fitness, mental health and wellness content as we can. 

LIV X, our fitness app used throughout our managed facilities, is loaded with videos to keep members active outside of their facility. LIVx provides a full range of health and wellness services, virtual classes, scheduling and a direct link to communicate 24/7. 

LIV North Digital

We are working with our phenomenal partners, such as Move123, to offer support and assistance to keep you moving and engaged. Through this partnership we are offering our clients, customers and preferred partners access to a full range of videos designed specifically for people working remotely or at home. 

This collection of videos will be updated weekly so ideas and content are fresh to keep you engaged and excited. Whoever is not using our LIV X Apps can access this site for content. 

Move 123 is centred around fitness and wellness of all types, Move 123 Silver is focused on active aging with modified moves for individuals and Mind 123 focuses on advice and tips for your mental health with interviews with industry experts. 

Please contact us for details on this promotion:  amenities@livnorth.com

In addition to our partners, we will continue to run our small group training, Synergy, to help keep you connected with your Synergy friends and family. If any of our members need products during this time to assist with their at home fitness, please contact our LIV North team.

Available for all LIV North clients and partners. Contact us for details. info@livnorth.com

A Point of Difference in Managing Customer Experience for Multi Unit Residential Clients

Christine Aureli, Client Relations Manager for LIV North, has been in the customer service business since she was 12 years old. For Christine, helping customers and ensuring their satisfaction comes naturally. She shares, “I’m not an office person at all, I love interacting face to face with clients and seeing how I can help them.” 

Christine is now responsible for client and customer experience and satisfaction.  She ensures that our customers service and maintenance contracts are being audited regularly and that service excellence is being maintained.   Part of her success, she explains, is working hand and hand with all members of the LIV North team; from the maintenance technicians to parts and sales.

Christine sets up her own visitation routes, follows technicians and just does random drop ins., inspecting equipment and seeking opportunities for the team to improve in all aspects of the business. LIV North’s customer experience is further supported by their unique LIV Xpress technology.  Christine’s phone and laptop has a screen that provides her with a real time mapping of customer satisfaction in our managed facilities. If a specific time period indicates a problem, Christine can react immediately. The information can also be shared with property management, providing unmatched information on the customer experience. With LIV North’s service cloud, Christine is a quick chatter away from accessing any customer records, logs or reports providing all customers with current information.

This combined high-personal touch / high tech approach  is what sets LIV North apart. Christine shares the invested desire to exceed our client expectations., “If I miss your call, rest assured I will call you back as quickly as possible.” For Christine though, at the end of the day, it’s something that she likes to do and it translates with everyone she interacts with. 

 Christine’s approach is simple: always put the customer first and learn about your customer, as Christine says, “It’s the small details that make the biggest impact and all the difference.”

Christine can be reached at caureli@livnorth.com  

LIV North Appoints Corporate Sales Manager

Dedicated to offering the highest level of health and wellness solutions, exceptional customer support and reliable service, LIV North , continues to expand its presence across Canada.

We are proud to announce that Anna Mancini, has joined LIV North Inc. as Corporate Sales Manager for Eastern Canada. Anna has extensive experience in account management and a strong background in providing fitness, exercise programming, fitness staff development and fitness facility management, which is combined with a financial background.

Anna will be an excellent resource for any corporation or manufacturer seeking to provide, improve or expand their employee fitness programs. Anna will also be developing the corporate amenities and active aging markets.

Anna will be working closely with Lisa Kendall, Vice President, Amenities and Brian Townsend, Vice President, Sales.

This move is in response to the growing demand in Ontario and Eastern Canada.

LIV North is expanding our full range of digital services, amenity management and fitness equipment sales and service across Canada.

Anna Mancini – amancini@livnorth.com

For more information, please contact:

Brian Townsend

National Sales Manager, LIV North Inc.

btownsend@livnorth.com

Direct: 416-665-9280

Livnorth.com

Facility Feature: Anytime Fitness Nobleton

An excellent installation at the newly opened Anytime Fitness in Bolton ON.

The Airdyne X by Octane Fitness is an excellent cycle for creating new and unique training experiences. The original Fan Bike with a 26 blade performance fan is equipped with the full range of Octane HIIT programming and is built with a rigid frame to handle the high workloads.  Check out the Nobleton Anytime Fitness for an excellent training environment.

Octane have created an excellent package of HIIT products that will enhance The Octane MAX Trainer, Octane Ro and the Airdyne X are the perfect combination for any gym or fitness facility.

Contact LIV North for more information.

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