New & Improved LIV Xpress Customer Feedback Terminals

LIV North is excited to announce our improved touchless LIV XPress Customer feedback Terminals!

LIV XPress is a feedback management platform that allows LIV North to work with our Property Managers in benchmarking the performance of their amenity and measuring user/customer satisfaction in real time. 

Our touchless, wireless terminals will uncover the reason for any customer dissatisfaction immediately so we can course correct with unmatched speed. This valuable tool also lets us know when we are doing it right.

During the last year we have received over 36,000 responses on our 32 terminals. As you can see on the summary below LIV North earned a NPS 64 and over a 12 month period. True NPS ranges from -100 to 100 so this is an excellent score and is equivalent to our local promoter score of 8.25 out of 10. The largest complaint received over this period was water temperature being too cold. This was anticipated as most buildings reduced the heat to minimize electrical consumption during low usage. 

“Our customers really appreciate the use of this technology, especially the instant feedback.” states Brian Townsend, VP of Operations for LIV North. “We believe in Net Promoter Score as a guide to how well we can service customers and this is in real time. The use of this technology has also allowed us to work with our facilities to uncover problem areas and swiftly make effective changes where we can measure the impact!”.

The terminals are portable and easy to set up, making it a hassle-free solution for continuous dialogue with customers. 

The new terminals are easily adjusted remotely allowing:

  • Instant changes made to the selected question, 
  • Scheduling questions to be automatically changed at a specific time/date,
  • Addition of a QR code for additional feedback, 
  • Switch from smiley faces to a numeric response. 

Switching between Smiley or ABC choices at any time, on any given terminal, to ask the right questions in the right areas to ensure we are able to capture the data we need to measure experiences, or gathering feedback to a specific issue or responses for making decisions or gauging interest.

LIV North Aquatics will continue to use this technology in our managed condo facilities and will start cycling these units through our maintained facilities to provide real time feedback on the pool or fitness facilities to ensure we are exceeding our end users expectations. 

If you would like a demonstration of what LIV Xpress can do for your facility just click on the QR code and let us know or connect with us directly.

LIV North Aquatics Continues Support of Homeless Cars

LIV North Inc. cares about the community we work in as well as the communities we manage. As part of our commitment to maintaining a strong service fleet, we are replacing our current Chemical Delivery Van. As we have done in the past, we are donating the old van to Homeless Cars.

Homeless Cars is a charitable foundation in Canada that accepts used vehicles and exclusively donates the proceeds of the sale of the vehicles to local shelters and food banks in the area. The proceeds generated from your donation stay in and around the community in which it was donated.

LIV North Aquatics is one of a few service providers with a dedicated chemical delivery van. This is important in keeping our many maintenance accounts stocked and supplied with all the essentials. This value-added service ensures our maintenance technicians are more efficient with their use of time and committed to their duties. This is especially important for seasonal pools to have someone trained in the proper handling of chemicals servicing your outdoor pool. 

Through our charitable efforts, LIV North continues to care about our communities while being committed to providing unmatched service to our customers. 

For more information, please contact:

Brian Townsend | Vice President, Operations – LIV North Inc.

btownsend@livnorth.com | Direct: 416-665-9280

Livnorth.com

Covid 19 Residential Building Guidelines

City of Toronto has released its COVID-19 guidelines for commercial and residential buildings, which includes a recommendation to implement a scheduling system for use of available amenities. 

LIV North can quickly equip your building with North America’s leading Amenity Scheduling program Amenity Linc. Additionally, LIV North also has an inventory of distancing and covid related signage for your fitness and aquatic amenity.

Contact us now for a demonstration on Amenity Linc and a review of your facilities.


COVID-19 Guidance: Commercial & Residential Buildings

Last updated: January 10, 2022 at 9:41 p.m.

Accessing indoor and outdoor building amenities

(e.g. gyms, pools, party rooms, communal gardens, barbeque/picnic areas)

  • Toronto Public Health strongly recommends that all condominiums close non-essential common areas such as gyms, pools, spas (whirlpool, hot tubs), playrooms and other high-traffic areas.
    • Note: The requirements for facilities for sports and recreational fitness activities in Reg. 263/20  do not apply in condominiums that are not public settings and are intended for private use (i.e., for people who reside in the condominium). These facilities will continue to be subject to the capacity limits for organized public events and social gatherings in O. Reg. 263/20 . In addition to any regulatory requirements, condominium corporations can enact additional safety measures and restrictions to meet the health and safety goals specific to their facility.
  • Operators must ensure any indoor fitness centres or other indoor recreational facilities such as pools and other aquatic amenities operate in compliance with Reg. 263/20 . See Guidance for Indoor & Outdoor Sports & Recreational Fitness Facilities for more information.
  • Implement a scheduling system for use of available amenities, as appropriate:
    • Schedule access through use of designated timeslots.
    • Allow extra time between usage for cleaning and disinfecting  of high-touch surfaces and equipment (e.g. barbeque equipment).
  • Use floor markings, pylons, or signs to encourage staff/residents/guests to maintain physical distancing  while using amenities.
  • Designate and clearly mark specific, separate entrances and exits for staff, tenants and guests as appropriate, and only permit entry and exit through these doors.
  • Keep doors and windows open, where possible, to minimize the touching of door handles and increase ventilation, while maintaining the appropriate security.

For the entire guideline related to commercial and residential buildings, see here.

Facility Feature: Highgate Condominiums

LIV North Aquatics is a leader in pool renovation and upgrades. With over 48 years of experience as a company, our team of 4 trained technicians have over 110 accumulated years of experience. LIV North Aquatics is part of LIV North Inc. Canada’s largest recreation and fitness facility supplier.

The Highgate condominiums at 1 Concord Place were constructed in 1984 with a total of 307 units and a state-of-the-art amenity offering that still ranks as a preferred address in the Don Mills area. 

Highgate

When the board decided to renovate and upgrade their pool and spa area, they started by contracting Morrison Hershfield as their Engineers/Consultants to develop specs for the renewal of the pool. Then, SMID Construction Limited, a leader in Condominium Restoration was retained as the General Contractor to oversee the project. LIV North was contacted and Rick Bemister, Senior Technician for LIV North, prepared a plan to make repairs and upgrade to the pool. 

After investigation of the work, it was found that the existing columns were rotting at the base, the pool deck floor under tiles was not waterproofed, the whirlpool was in very poor shape and mould was discovered in some of the walls. This caused the Condo Board to hire a designer, Gillian Brand Lifestyle and renovate the whole pool area. Once again, LIV North Aquatics worked with the entire team to complete the tile work and retrofit the mechanical room, which included new filters, pumps, heaters along with plumbing repairs and upgrades to the lines and sensors.

LIV North Aquatics has a proven track record of completing renovation and repairs to leading facilities in the GTA. We have the resources and experience to determine what can be done to fit your budget, timeline and overall requirements.

If you are considering an upgrade to your pool or spa area, make sure you call the experts at LIV North and take advantage of our professional and systematic approach to repairs and renovations.

Connect with us today | aquatics@livnorth.com

It’s Go Time: An Installation Like No Other

LIV North’s fulfillment team is consistently demonstrating our ability to complete what seems like an impossible installation with proper pre planning and perfect execution. This week our challenge is to install 185 pieces of Life Fitness Cardio equipment into two gyms on two separate days. 

Working out of a temporary warehouse, we have unloaded five truck loads of equipment. This converted into nine truckloads of assembled equipment, like the one shown below, which have been in storage until today when the first of two gyms were being installed. 

After day one we are on time and ready for Thursday’s installation. Included in this installation are:

  • 91 Life Fitness Integrity Treadmills
  • 11 Life Fitness Integrity Upright Cycles
  • 11 Life Fitness Integrity Recumbent Cycles
  • 51 Life Fitness Integrity Elliptical Trainers
  • 10 Life Fitness Integrity Lower Body Arc Trainers
  • 11 Life Fitness Integrity Total Body Arc Trainers

LIV North continues to exceed our customers expectations on fulfillment of orders and quality installations from initial planning through to completion. A special mention to Jennifer Hodenius, Fulfillment Manager-Eastern Canada and Stephan Decouvreur, Senior Installation Manager for their excellent work executing these installations.

Learn more about the Life Fitness Integrity Series here.

Fitness Equipment Installation
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