A Point of Difference in Managing Customer Experience for Multi Unit Residential Clients

Christine Aureli, Client Relations Manager for LIV North, has been in the customer service business since she was 12 years old. For Christine, helping customers and ensuring their satisfaction comes naturally. She shares, “I’m not an office person at all, I love interacting face to face with clients and seeing how I can help them.” 

Christine is now responsible for client and customer experience and satisfaction.  She ensures that our customers service and maintenance contracts are being audited regularly and that service excellence is being maintained.   Part of her success, she explains, is working hand and hand with all members of the LIV North team; from the maintenance technicians to parts and sales.

Christine sets up her own visitation routes, follows technicians and just does random drop ins., inspecting equipment and seeking opportunities for the team to improve in all aspects of the business. LIV North’s customer experience is further supported by their unique LIV Xpress technology.  Christine’s phone and laptop has a screen that provides her with a real time mapping of customer satisfaction in our managed facilities. If a specific time period indicates a problem, Christine can react immediately. The information can also be shared with property management, providing unmatched information on the customer experience. With LIV North’s service cloud, Christine is a quick chatter away from accessing any customer records, logs or reports providing all customers with current information.

This combined high-personal touch / high tech approach  is what sets LIV North apart. Christine shares the invested desire to exceed our client expectations., “If I miss your call, rest assured I will call you back as quickly as possible.” For Christine though, at the end of the day, it’s something that she likes to do and it translates with everyone she interacts with. 

 Christine’s approach is simple: always put the customer first and learn about your customer, as Christine says, “It’s the small details that make the biggest impact and all the difference.”

Christine can be reached at caureli@livnorth.com  

LIV North Appoints Regional Sales Manager

Dedicated to offering the highest level of health and wellness solutions, exceptional customer support and reliable service, LIV North , continues to expand its presence across Canada.

We are proud to announce that Glen Buchanan, has joined LIV North Inc. as Regional Sales Manager for the North East region surrounding Greater Toronto. Glen has an extensive background in the recreation and leisure industry in Ontario. He is an accomplished Paddle Boarder, which makes him the ideal Candidate to cover cottage country! Glen will be covering the fast growing region above Steeles Avenue to the north and Pickering to the east.

Glen will be working closely with Brian Townsend, Vice President, Sales. LIV North continues to expand our sales force with key players committed to customer service and providing value. We look forward to Glens contribution.

For more information, please contact:
Brian Townsend

National Sales Manager, LIV North Inc.

btownsend@livnorth.com | LIV North

Direct: 416-665-9280

LIV North Appoints Corporate Sales Manager

Dedicated to offering the highest level of health and wellness solutions, exceptional customer support and reliable service, LIV North , continues to expand its presence across Canada.

We are proud to announce that Anna Mancini, has joined LIV North Inc. as Corporate Sales Manager for Eastern Canada. Anna has extensive experience in account management and a strong background in providing fitness, exercise programming, fitness staff development and fitness facility management, which is combined with a financial background.

Anna will be an excellent resource for any corporation or manufacturer seeking to provide, improve or expand their employee fitness programs. Anna will also be developing the corporate amenities and active aging markets.

Anna will be working closely with Lisa Kendall, Vice President, Amenities and Brian Townsend, Vice President, Sales.

This move is in response to the growing demand in Ontario and Eastern Canada.

LIV North is expanding our full range of digital services, amenity management and fitness equipment sales and service across Canada.

Anna Mancini – amancini@livnorth.com

For more information, please contact:

Brian Townsend

National Sales Manager, LIV North Inc.

btownsend@livnorth.com

Direct: 416-665-9280

Livnorth.com

Facility Feature: Anytime Fitness Nobleton

An excellent installation at the newly opened Anytime Fitness in Bolton ON.

The Airdyne X by Octane Fitness is an excellent cycle for creating new and unique training experiences. The original Fan Bike with a 26 blade performance fan is equipped with the full range of Octane HIIT programming and is built with a rigid frame to handle the high workloads.  Check out the Nobleton Anytime Fitness for an excellent training environment.

Octane have created an excellent package of HIIT products that will enhance The Octane MAX Trainer, Octane Ro and the Airdyne X are the perfect combination for any gym or fitness facility.

Contact LIV North for more information.

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