LIV Xpress

Monitor & Measure Customer Feedback in Real-Time

LIV Xpress is an instant feedback management platform that measures in-the-moment customer satisfaction with your amenity, lobby, guest area or any part of your building or services.

LIV North introduced the Press Xpress technology into the buildings we manage, allowing us to work closely with management and respond to situations quickly, analyze trends and gauge customer satisfaction in real time in order to provide unmatched user experiences.

The new touchless terminals are complete with the ability to remotely adjust the question, add in a QR code for more detailed feedback or change from the traditional smiley faces to a numeric response. A single terminal can now be moved around and applied to specific areas to fine tune the feedback you receive from the people using the amenity.

LIV Xpress is a value added tool that will provide you with meaningful information that can change the satisfaction level of your facilities instantly by learning what it may not have known if you didn’t ask!

How Does It Work?

LIV Xpress allows an Operator to Capture Feedback at Every TOUCHPOINT during a member’s journey and in REAL-TIME. 

LIV Xpress also can focus on a single area of concern and is used to instantly report a service issue for instant identification.

Feedback is collected through a variety of channels strategically placed within gyms, classrooms or swimming facilities and allow facility users to rate their experience by pressing one of three emoji-style buttons: Red = Dissatisfied / Green = Satisfied / Yellow = So-So

Questions include: Please Rate Our Service, How Did You Enjoy Your Recreation Service Today?, and How Likely Are You To Recommend Our Service?

Why Do You Need This Service?

The advantage to LIV North customers includes instant, first-hand feedback from end users of the facilities. Facility management also gets compiled data and recommendations allowing them to adjust operations and/or make service adjustments, and, most importantly, respond to issues as needed on-the-fly.

Customers are set up with a Dashboard that helps monitor service quality and deliver actionable insights.

  • Make data driven decisions using real-time customer feedback analytics
  • Automated insights from every comment without reading each comment
  • Understand the gaps to prioritize improvement actions and strategies
  • Empower staff to take data driven action in the moment

Combined with our LIV Cloud, we can place bar codes throughout customers facilities allowing for the swift resolution to any and all problems. For example, if a concern is reported on a weekend, the LIV North team is alerted immediately. Once notified our service team instantly resolve the issue before the management’s office opens on Monday. Ultimately this leads to less disruption, as well as a safer, cleaner and more positive experience for the end user.

Take Action and improve your facility by identifying and prioritizing Opportunities.

Assign cross-departmental “customer focus teams” to:

  • Review customer data and insights
  • Identify and prioritize opportunities
  • Develop initiatives to act on opportunities
  • Determine impact of changes with business value calculation
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