LIV North Appoints a Program Manager to Enhance Hi Rise Residential Building Fitness Management

LIV North Aquatics is dedicated to offering the highest level of fitness programming and activities to enhance our leading High-Rise Building Amenity Management services.  As part of LIV North, Canada’s leading fitness management company with over 75 managed facilities, LIV North Aquatics is setting a new bar in managing and programing our condo fitness clubs.

We are pleased to announce Eliana Henriquez has been hired is Fitness and Recreation Program Manager for LIV North Aquatics. This position reports to Phil Knight, Regional Recreation Manager, who is overseeing the development of our condominium fitness facility management and programming. 

Eliana will be based in our Absolute Clubhouse in Mississauga. 

Over the last 7 years, Eliana has been a Group Fitness Manager, and has been a Certified Group Fitness Instructor for 10 years. Teaching and programming have been Eliana’s passion allowing her to and interact and impact many different people in a variety of communities. Complimenting her experience in programming and instructing, Eliana is very experienced organizing and running special events, including children’s activities, which is essential in a high-rise residential community. 

Having worked with every age demographic Eliana is excited to elevate the standards in programming LIV North provides to Condo Clubs. Together with her experience and expertise, we are looking forward to providing events and programs that will cater to any and everyone. 

LIV North is placing a high level of importance on the need to provide unmatched service to our staffed account and this appointment is a large step in meeting our objectives. 

Phil can be contacted at:

pknight@livnorth.com  | Direct Line: 905.415.4796 | LinkedIn

LIV North Aquatics Kick Off 2022 Renovation Season

The Hamptons Condominium is an amazing low-rise complex located on the delta of Dufferin’s Creek in Ajax, Ontario. This condo was built in 1991 and needed an upgrade for their pool area to do a complete resurface and fix some leaks. LIV North Aquatics was contracted to make the necessary repairs to the Hampton pool.

The renovation lasted 5 weeks, which included tile work and curing time. The entire project included:

  • New custom tile depth markings
  • Chipping away old Marbelite surfaces
  • Parging the pool and applying symmetric waterproofing before priming and adding 2 coats of paint

LIV North Aquatic’s expertise made the difference on this project by taking the extra steps to complete the work properly.

Pool Renovations LIV North
Pool Renovations LIV North

The Management and Condo Board are thrilled with the work performed by the entire LIV North Aquatics Renovation team.  

Contact LIV North Aquatics before contemplating your next pool or spa renovation to ensure you are getting the right advice from Ontario’s leader in Pool renovations and repairs.

For more information, please contact:

Brian Townsend | Vice President, Operations – LIV North Inc.

btownsend@livnorth.com Direct: 416-665-9280

LIV North Aquatics

CPO Certified

LIV North Aquatics has just completed another large step in improving our ability to exceed customer expectations by providing Certified Pool Operator (CPO) Certification training to all LIV North Aquatic Maintenance, Service and Repair Technicians. 

The CPO Certification is recognized nationally and internationally and ensures our service technicians have a better understanding of proper pool maintenance and spa care.  This will prevent unnecessary risk for swimmers and bathers that can occur when a pool or spa’s water is out of balance or not sufficiently sanitized to prevent harmful bacteria and algae.  

The main purpose of the Certified Pool Operator and Spa Maintenance Program is to provide pool and spa professionals with the knowledge and skills to properly maintain your pool or spa ensuring swimmer safety and preventing costly equipment malfunctions.

LIV North continues to set the standard when it comes to ensuring our Aquatics and Fitness technicians are current with the most relevant certifications and training.

For our Aquatics Division, CPO Certification is on top of our WHIMS, Dangerous Goods Handling and Safety training everyone receives to ensure we are the safest and most reliable service company.

A special Thank you to Scott Bowron of Clear Aquatics for conducting the CPO Certification in a hybrid fashion with online training and in-house course and exam days. For information on how LIV North Aquatics will keep your aquatic facilities safe and well maintained contact us at aquatics@livnorth.com

Spring is 40 days away, Is Your Pool Ready For Spring?

Canadian Winters are hard on our outdoor pools! LIV North Aquatics is already preparing for spring by ramping up our inventory to get ahead of the current supply chain delays, staffing and customer’s requirements.

“Spring is really not that far away despite the current weather”, shares Phil Knight, Recreation and Seasonal Operations Manager for LIV North Inc. “When you consider there is a 8 week lead time for things like Pool Heaters and the current strain on staffing; our team has already begun onboarding our operations support and pool staff.” Knight remains optimistic despite obstacles, “The focus for 2022 is to ensure all our customers are properly serviced and ready for a full summer of real water fun, for the first time in two years.”

Spring for LIV North Aquatics represents:

  • Start of our 100 point pre-opening inspections of your outdoor pools 
  • Confirmation of staffing requirements
  • Begin the  necessary repairs, renovations and upgrades required for the summer season
  • Initiation of hands-on training for our seasonal staff 
  • Confirming opening schedules to ensure all pools are ready for your building’s residents

“As part of North America’s largest aquatic service and management company, LIV North Aquatics is ramping up some exciting new options for your condominium board or building management to review” shares Lisa LaBerge, Sales Manager for LIV North Aquatics. She has already been in touch with many new and current customers to ensure we are ready for scheduled preseason renovations and updated seasonal plans. 

With only 40 days to Spring, now is the time to contact us about your summer season plans and how we can assist with our full range of seasonal pool plans such as:

LIV North Aquatics, as part of American Pool Enterprises, open and service more pools than any other company with the highest retention rate. Our experience will make the difference for your Seasonal Amenities.

New & Improved LIV Xpress Customer Feedback Terminals

LIV North is excited to announce our improved touchless LIV XPress Customer feedback Terminals!

LIV XPress is a feedback management platform that allows LIV North to work with our Property Managers in benchmarking the performance of their amenity and measuring user/customer satisfaction in real time. 

Our touchless, wireless terminals will uncover the reason for any customer dissatisfaction immediately so we can course correct with unmatched speed. This valuable tool also lets us know when we are doing it right.

During the last year we have received over 36,000 responses on our 32 terminals. As you can see on the summary below LIV North earned a NPS 64 and over a 12 month period. True NPS ranges from -100 to 100 so this is an excellent score and is equivalent to our local promoter score of 8.25 out of 10. The largest complaint received over this period was water temperature being too cold. This was anticipated as most buildings reduced the heat to minimize electrical consumption during low usage. 

“Our customers really appreciate the use of this technology, especially the instant feedback.” states Brian Townsend, VP of Operations for LIV North. “We believe in Net Promoter Score as a guide to how well we can service customers and this is in real time. The use of this technology has also allowed us to work with our facilities to uncover problem areas and swiftly make effective changes where we can measure the impact!”.

The terminals are portable and easy to set up, making it a hassle-free solution for continuous dialogue with customers. 

The new terminals are easily adjusted remotely allowing:

  • Instant changes made to the selected question, 
  • Scheduling questions to be automatically changed at a specific time/date,
  • Addition of a QR code for additional feedback, 
  • Switch from smiley faces to a numeric response. 

Switching between Smiley or ABC choices at any time, on any given terminal, to ask the right questions in the right areas to ensure we are able to capture the data we need to measure experiences, or gathering feedback to a specific issue or responses for making decisions or gauging interest.

LIV North Aquatics will continue to use this technology in our managed condo facilities and will start cycling these units through our maintained facilities to provide real time feedback on the pool or fitness facilities to ensure we are exceeding our end users expectations. 

If you would like a demonstration of what LIV Xpress can do for your facility just click on the QR code and let us know or connect with us directly.

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