Seasonal Pool Openings

LIV North would like to give a big shout out to our summer pool staff and our experienced renovation team who have worked tirelessly to open up our customer’s outdoor pools this year. 

While we are well equipped with supplies and products needed to serve our customers, staffing shortages still remains an issue as it continues to plague the entire industry across North America. Our dedicated scheduling and staffing teams have continued to work hard and  creatively develop new models to meet our customers’ needs and enabling residents to enjoy their pools this summer. 

We anticipate that lifeguard staffing will continue to be an ongoing challenge throughout the seasonal industry and, while we will continue to work with all our customers diligently to provide needed staff, another viable option is to consider “right sizing” your large outdoor pool with the Myrtha Pool in a Pool system so that staffing is not required. In addition to solving staffing challenges, the Myrtha pool system enhances your amenity with a modern, new sleek look. Check out a sampling of pools below.   

LIV North Aquatics Pool Opening

Contact info@livnorth.com for information on long term solutions for your seasonal pool.

Seeking Ways to Provide Relief to Ukraine

We are all dismayed by the crisis that is occurring in the Ukraine.  Many of our employees have been asking how we can contribute to support the Ukrainian people. We have found one small way.   

At this time of year, our Aquatics Division is busy preparing our vans for the upcoming summer season. As it happened, it was time to retire some of our vehicles. This year, we found a way to put our retired vans to better use and donate them to the Canadian Red Cross, specifically the Ukraine Humanitarian Crisis Appeal.

The process was very simple through an association called Donate A Car Canada. This organization looks after removing the vehicles, auctioning, or scrapping them and donating the proceeds to a chosen charity, in our case, the Ukraine Humanitarian Crisis Appeal. 

For more information, please contact:

Brian Townsend | Vice President, Operations – LIV North Inc.

btownsend@livnorth.com | Direct: 416-665-9280

Livnorth.com

Top 5 Reasons to Lifeguard with LIV North

As we spring into Spring, and look towards summer, we can’t help but get excited for the opening of outdoor pools. These pools openings means we’re looking for lifeguards to join our team. We share our top 5 reasons to lifeguard with LIV North this summer:

1. Responsibility

Nothing tells an employer more about your ability to be responsible than seeing Lifeguard on your resume. Lifeguarding comes with a higher level of responsibility than most jobs, as the primary purpose of the job is to ensure the safety of the facility. Being a guard tells employers that you are able to ensure a completely safe environment by paying attention to detail in every part of a facility.


2. Leadership

As a lifeguard, the swimmers (or sunbathers) who come into the pool area are relying on you to ensure their safety. The vast majority of lifeguarding is “preventative lifeguarding” – stopping situations before they develop – and being a leader is all about being proactive and taking initiative. 


3. Communication/Teamwork

As a guard with LIV North, you are an essential part of a large team, working together to create the most positive experiences for the swimmers we serve. Our team consists of lifeguards, supervisors, service and maintenance technicians, schedulers, and managers who all communicate and work together to ensure the safe and smooth operations of any given facility. Working as a team is a great way to make connections and build positive relationships with the people you work with


4. Flexible Schedules

Being part of a team also allows for flexible schedules. Whether you’re wanting to make the most of your availability this summer, or just want to pick up a shift or two around your summer school schedule, being a Lifeguard at LIV North allows for the flexibility of working with your scheduler to fix work around your schedule. LIV North serves pools all across the GTA and in London, ON, which also means that we are always looking to staff you at a pool that is as close to home as possible.


5. Remaining Healthy and Active

Being a lifeguard outside is a great way to soak up rays and promote healthy active living, while getting paid at the same time. Lifeguarding is not just about the safety of the facility, but providing customer service and making connections with the swimmers. It’s the perfect opportunity to get up from the sofa, desk, or lecture halls and encourage others to continue to do the same! 

Apply now for a summer of fun and discover the possibilities of working with LIV North!

Spring is 40 days away, Is Your Pool Ready For Spring?

Canadian Winters are hard on our outdoor pools! LIV North Aquatics is already preparing for spring by ramping up our inventory to get ahead of the current supply chain delays, staffing and customer’s requirements.

“Spring is really not that far away despite the current weather”, shares Phil Knight, Recreation and Seasonal Operations Manager for LIV North Inc. “When you consider there is a 8 week lead time for things like Pool Heaters and the current strain on staffing; our team has already begun onboarding our operations support and pool staff.” Knight remains optimistic despite obstacles, “The focus for 2022 is to ensure all our customers are properly serviced and ready for a full summer of real water fun, for the first time in two years.”

Spring for LIV North Aquatics represents:

  • Start of our 100 point pre-opening inspections of your outdoor pools 
  • Confirmation of staffing requirements
  • Begin the  necessary repairs, renovations and upgrades required for the summer season
  • Initiation of hands-on training for our seasonal staff 
  • Confirming opening schedules to ensure all pools are ready for your building’s residents

“As part of North America’s largest aquatic service and management company, LIV North Aquatics is ramping up some exciting new options for your condominium board or building management to review” shares Lisa LaBerge, Sales Manager for LIV North Aquatics. She has already been in touch with many new and current customers to ensure we are ready for scheduled preseason renovations and updated seasonal plans. 

With only 40 days to Spring, now is the time to contact us about your summer season plans and how we can assist with our full range of seasonal pool plans such as:

LIV North Aquatics, as part of American Pool Enterprises, open and service more pools than any other company with the highest retention rate. Our experience will make the difference for your Seasonal Amenities.

New & Improved LIV Xpress Customer Feedback Terminals

LIV North is excited to announce our improved touchless LIV XPress Customer feedback Terminals!

LIV XPress is a feedback management platform that allows LIV North to work with our Property Managers in benchmarking the performance of their amenity and measuring user/customer satisfaction in real time. 

Our touchless, wireless terminals will uncover the reason for any customer dissatisfaction immediately so we can course correct with unmatched speed. This valuable tool also lets us know when we are doing it right.

During the last year we have received over 36,000 responses on our 32 terminals. As you can see on the summary below LIV North earned a NPS 64 and over a 12 month period. True NPS ranges from -100 to 100 so this is an excellent score and is equivalent to our local promoter score of 8.25 out of 10. The largest complaint received over this period was water temperature being too cold. This was anticipated as most buildings reduced the heat to minimize electrical consumption during low usage. 

“Our customers really appreciate the use of this technology, especially the instant feedback.” states Brian Townsend, VP of Operations for LIV North. “We believe in Net Promoter Score as a guide to how well we can service customers and this is in real time. The use of this technology has also allowed us to work with our facilities to uncover problem areas and swiftly make effective changes where we can measure the impact!”.

The terminals are portable and easy to set up, making it a hassle-free solution for continuous dialogue with customers. 

The new terminals are easily adjusted remotely allowing:

  • Instant changes made to the selected question, 
  • Scheduling questions to be automatically changed at a specific time/date,
  • Addition of a QR code for additional feedback, 
  • Switch from smiley faces to a numeric response. 

Switching between Smiley or ABC choices at any time, on any given terminal, to ask the right questions in the right areas to ensure we are able to capture the data we need to measure experiences, or gathering feedback to a specific issue or responses for making decisions or gauging interest.

LIV North Aquatics will continue to use this technology in our managed condo facilities and will start cycling these units through our maintained facilities to provide real time feedback on the pool or fitness facilities to ensure we are exceeding our end users expectations. 

If you would like a demonstration of what LIV Xpress can do for your facility just click on the QR code and let us know or connect with us directly.

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