LIV North Aquatics Continues Support of Homeless Cars

LIV North Inc. cares about the community we work in as well as the communities we manage. As part of our commitment to maintaining a strong service fleet, we are replacing our current Chemical Delivery Van. As we have done in the past, we are donating the old van to Homeless Cars.

Homeless Cars is a charitable foundation in Canada that accepts used vehicles and exclusively donates the proceeds of the sale of the vehicles to local shelters and food banks in the area. The proceeds generated from your donation stay in and around the community in which it was donated.

LIV North Aquatics is one of a few service providers with a dedicated chemical delivery van. This is important in keeping our many maintenance accounts stocked and supplied with all the essentials. This value-added service ensures our maintenance technicians are more efficient with their use of time and committed to their duties. This is especially important for seasonal pools to have someone trained in the proper handling of chemicals servicing your outdoor pool. 

Through our charitable efforts, LIV North continues to care about our communities while being committed to providing unmatched service to our customers. 

For more information, please contact:

Brian Townsend | Vice President, Operations – LIV North Inc.

btownsend@livnorth.com | Direct: 416-665-9280

Livnorth.com

Covid 19 Residential Building Guidelines

City of Toronto has released its COVID-19 guidelines for commercial and residential buildings, which includes a recommendation to implement a scheduling system for use of available amenities. 

LIV North can quickly equip your building with North America’s leading Amenity Scheduling program Amenity Linc. Additionally, LIV North also has an inventory of distancing and covid related signage for your fitness and aquatic amenity.

Contact us now for a demonstration on Amenity Linc and a review of your facilities.


COVID-19 Guidance: Commercial & Residential Buildings

Last updated: January 10, 2022 at 9:41 p.m.

Accessing indoor and outdoor building amenities

(e.g. gyms, pools, party rooms, communal gardens, barbeque/picnic areas)

  • Toronto Public Health strongly recommends that all condominiums close non-essential common areas such as gyms, pools, spas (whirlpool, hot tubs), playrooms and other high-traffic areas.
    • Note: The requirements for facilities for sports and recreational fitness activities in Reg. 263/20  do not apply in condominiums that are not public settings and are intended for private use (i.e., for people who reside in the condominium). These facilities will continue to be subject to the capacity limits for organized public events and social gatherings in O. Reg. 263/20 . In addition to any regulatory requirements, condominium corporations can enact additional safety measures and restrictions to meet the health and safety goals specific to their facility.
  • Operators must ensure any indoor fitness centres or other indoor recreational facilities such as pools and other aquatic amenities operate in compliance with Reg. 263/20 . See Guidance for Indoor & Outdoor Sports & Recreational Fitness Facilities for more information.
  • Implement a scheduling system for use of available amenities, as appropriate:
    • Schedule access through use of designated timeslots.
    • Allow extra time between usage for cleaning and disinfecting  of high-touch surfaces and equipment (e.g. barbeque equipment).
  • Use floor markings, pylons, or signs to encourage staff/residents/guests to maintain physical distancing  while using amenities.
  • Designate and clearly mark specific, separate entrances and exits for staff, tenants and guests as appropriate, and only permit entry and exit through these doors.
  • Keep doors and windows open, where possible, to minimize the touching of door handles and increase ventilation, while maintaining the appropriate security.

For the entire guideline related to commercial and residential buildings, see here.

Facility Feature: Highgate Condominiums

LIV North Aquatics is a leader in pool renovation and upgrades. With over 48 years of experience as a company, our team of 4 trained technicians have over 110 accumulated years of experience. LIV North Aquatics is part of LIV North Inc. Canada’s largest recreation and fitness facility supplier.

The Highgate condominiums at 1 Concord Place were constructed in 1984 with a total of 307 units and a state-of-the-art amenity offering that still ranks as a preferred address in the Don Mills area. 

Highgate

When the board decided to renovate and upgrade their pool and spa area, they started by contracting Morrison Hershfield as their Engineers/Consultants to develop specs for the renewal of the pool. Then, SMID Construction Limited, a leader in Condominium Restoration was retained as the General Contractor to oversee the project. LIV North was contacted and Rick Bemister, Senior Technician for LIV North, prepared a plan to make repairs and upgrade to the pool. 

After investigation of the work, it was found that the existing columns were rotting at the base, the pool deck floor under tiles was not waterproofed, the whirlpool was in very poor shape and mould was discovered in some of the walls. This caused the Condo Board to hire a designer, Gillian Brand Lifestyle and renovate the whole pool area. Once again, LIV North Aquatics worked with the entire team to complete the tile work and retrofit the mechanical room, which included new filters, pumps, heaters along with plumbing repairs and upgrades to the lines and sensors.

LIV North Aquatics has a proven track record of completing renovation and repairs to leading facilities in the GTA. We have the resources and experience to determine what can be done to fit your budget, timeline and overall requirements.

If you are considering an upgrade to your pool or spa area, make sure you call the experts at LIV North and take advantage of our professional and systematic approach to repairs and renovations.

Connect with us today | aquatics@livnorth.com

The Buildings Show 2021 Kicks Off

A fantastic first day at The Buildings Show for our team alongside Myrtha Pools. Join our team tomorrow and Friday at booth 601 to learn more about Myrtha Technology, our full range of quality fitness equipment, fitness management and aquatics service, maintenance and repairs.

Don’t forget, Visitors to the LIV North / Myrtha Pools booth, #601, at The Buildings Show will be entered in a draw to win a trip to Italy to experience Myrtha technology. Learn more here.

Aquatic Sales & Account Manager Lisa LaBerge, CEO of Myrtha Pools Canada Dan Thompson, International Business Director, Myrtha Pools & Wellness | CEO, Aqua&More Matteo Bazzaro, VP of Operations for LIV North Brian Townsend

#TBS21 #TBS2021 #LIVNorth #MyrthaPools

ARPA 2021

Rebuilding Fitness and Aquatic Membership Post Pandemic

On October 30th, Shelly Stranaghan and Jaclyn Neumann from LIV North’s Fitness Management Division presented at the Alberta Parks and Recreation Association Conference.

The topic of the presentation – how to rebuild and re-engage users of aquatic and fitness facilities post pandemic.

Below is a short summary of the presentation as prepared by Jaclyn.  If you would like to learn more or have questions about the presentation, be sure to contact Jaclyn or Shelly at jneumann@livnorth.com or sstranaghan@livnorth.com

A few takeaway points for the presentation include:

3 Pillars : Power of Member Engagement

Connect – the power of the first impression

  • Every interaction needs to be a first impression. 
  • To build friendships, to enjoy exercise, to have fun. 
  • Apply first impressions to everything you do (space, experience)

Inspire – the power of the personal involvement 

  • Create an emotional connection.

Support – the power of positive results

  • Creating the habit of exercise, showing-up, defining what success looks like, helping them to achieve goals – and supporting them on their journey.
  • Build a “like/know/trust” relationship at every interaction for the member from the front desk, to the floor.  

Another key takeaway is to Create a Culture of Conversation.

Effective member engagement, plain and simple, is when your members are having meaningful, face-to-face interactions with your staff AND with each other.  There is a range of factors that promote a Culture of Conversation, as shown in the presentation.  The probability of a member visiting the next month after 1 interaction with staff is 20% more likely, after 2-3 interactions is 60% more likely and after 4+ interactions a member is 80% more likely to return.

Member engagement is a complicated issue for organizations. It takes focus and work to maintain a membership.  By understanding the pieces that make up the member’s thought process, we can take the RIGHT steps to solve the retention puzzle.

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