The Hamptons Condominium is an amazing low-rise complex located on the delta of Dufferin’s Creek in Ajax, Ontario. This condo was built in 1991 and needed an upgrade for their pool area to do a complete resurface and fix some leaks. LIV North Aquatics was contracted to make the necessary repairs to the Hampton pool.
The renovation lasted 5 weeks, which included tile work and curing time. The entire project included:
New custom tile depth markings
Chipping away old Marbelite surfaces
Parging the pool and applying symmetric waterproofing before priming and adding 2 coats of paint
LIV North Aquatic’s expertise made the difference on this project by taking the extra steps to complete the work properly.
The Management and Condo Board are thrilled with the work performed by the entire LIV North Aquatics Renovation team.
Contact LIV North Aquatics before contemplating your next pool or spa renovation to ensure you are getting the right advice from Ontario’s leader in Pool renovations and repairs.
For more information, please contact:
Brian Townsend | Vice President, Operations – LIV North Inc.
LIV North Aquatics has just completed another large step in improving our ability to exceed customer expectations by providing Certified Pool Operator (CPO) Certification training to all LIV North Aquatic Maintenance, Service and Repair Technicians.
The CPO Certification is recognized nationally and internationally and ensures our service technicians have a better understanding of proper pool maintenance and spa care. This will prevent unnecessary risk for swimmers and bathers that can occur when a pool or spa’s water is out of balance or not sufficiently sanitized to prevent harmful bacteria and algae.
The main purpose of the Certified Pool Operator and Spa MaintenanceProgram is to provide pool and spa professionals with the knowledge and skills to properly maintain your pool or spa ensuring swimmer safety and preventing costly equipment malfunctions.
LIV Northcontinues to set the standard when it comes to ensuring our Aquatics and Fitness technicians are current with the most relevant certifications and training.
For our Aquatics Division, CPO Certification is on top of our WHIMS, Dangerous Goods Handling and Safety training everyone receives to ensure we are the safest and most reliable service company.
A special Thank you to Scott Bowron of Clear Aquatics for conducting the CPO Certification in a hybrid fashion with online training and in-house course and exam days. For information on how LIV North Aquatics will keep your aquatic facilities safe and well maintained contact us ataquatics@livnorth.com
LIV North is excited to announce our improved touchless LIV XPress Customer feedback Terminals!
LIV XPress is a feedback management platform that allows LIV North to work with our Property Managers in benchmarking the performance of their amenity and measuring user/customer satisfaction in real time.
Our touchless, wireless terminals will uncover the reason for any customer dissatisfaction immediately so we can course correct with unmatched speed. This valuable tool also lets us know when we are doing it right.
During the last year we have received over 36,000 responses on our 32 terminals. As you can see on the summary below LIV North earned a NPS 64 and over a 12 month period. True NPS ranges from -100 to 100 so this is an excellent score and is equivalent to our local promoter score of 8.25 out of 10. The largest complaint received over this period was water temperature being too cold. This was anticipated as most buildings reduced the heat to minimize electrical consumption during low usage.
“Our customers really appreciate the use of this technology, especially the instant feedback.” states Brian Townsend, VP of Operations for LIV North. “We believe in Net Promoter Score as a guide to how well we can service customers and this is in real time. The use of this technology has also allowed us to work with our facilities to uncover problem areas and swiftly make effective changes where we can measure the impact!”.
The terminals are portable and easy to set up, making it a hassle-free solution for continuous dialogue with customers.
The new terminals are easily adjusted remotely allowing:
Instant changes made to the selected question,
Scheduling questions to be automatically changed at a specific time/date,
Addition of a QR code for additional feedback,
Switch from smiley faces to a numeric response.
Switching between Smiley or ABC choices at any time, on any given terminal, to ask the right questions in the right areas to ensure we are able to capture the data we need to measure experiences, or gathering feedback to a specific issue or responses for making decisions or gauging interest.
LIV North Aquatics will continue to use this technology in our managed condo facilities and will start cycling these units through our maintained facilities to provide real time feedback on the pool or fitness facilities to ensure we are exceeding our end users expectations.
If you would like a demonstration of what LIV Xpress can do for your facility just click on the QR code and let us know or connect with us directly.
LIV North Inc. cares about the community we work in as well as the communities we manage. As part of our commitment to maintaining a strong service fleet, we are replacing our current Chemical Delivery Van. As we have done in the past, we are donating the old van to Homeless Cars.
Homeless Cars is a charitable foundation in Canada that accepts used vehicles and exclusively donates the proceeds of the sale of the vehicles to local shelters and food banks in the area. The proceeds generated from your donation stay in and around the community in which it was donated.
LIV North Aquatics is one of a few service providers with a dedicated chemical delivery van. This is important in keeping our many maintenance accounts stocked and supplied with all the essentials. This value-added service ensures our maintenance technicians are more efficient with their use of time and committed to their duties. This is especially important for seasonal pools to have someone trained in the proper handling of chemicals servicing your outdoor pool.
Through our charitable efforts, LIV North continues to care about our communities while being committed to providing unmatched service to our customers.
For more information, please contact:
Brian Townsend | Vice President, Operations – LIV North Inc.
City of Toronto has released its COVID-19 guidelines for commercial and residential buildings, which includes a recommendation to implement a scheduling system for use of available amenities.
LIV North can quickly equip your building with North America’s leading Amenity Scheduling program Amenity Linc. Additionally, LIV North also has an inventory of distancing and covid related signage for your fitness and aquatic amenity.
(e.g. gyms, pools, party rooms, communal gardens, barbeque/picnic areas)
Toronto Public Health strongly recommends that all condominiums close non-essential common areas such as gyms, pools, spas (whirlpool, hot tubs), playrooms and other high-traffic areas.
Note: The requirements for facilities for sports and recreational fitness activities in Reg. 263/20 do not apply in condominiums that are not public settings and are intended for private use (i.e., for people who reside in the condominium). These facilities will continue to be subject to the capacity limits for organized public events and social gatherings in O. Reg. 263/20 . In addition to any regulatory requirements, condominium corporations can enact additional safety measures and restrictions to meet the health and safety goals specific to their facility.
Implement a scheduling system for use of available amenities, as appropriate:
Schedule access through use of designated timeslots.
Allow extra time between usage for cleaning and disinfecting of high-touch surfaces and equipment (e.g. barbeque equipment).
Use floor markings, pylons, or signs to encourage staff/residents/guests to maintain physical distancing while using amenities.
Designate and clearly mark specific, separate entrances and exits for staff, tenants and guests as appropriate, and only permit entry and exit through these doors.
Keep doors and windows open, where possible, to minimize the touching of door handles and increase ventilation, while maintaining the appropriate security.
For the entire guideline related to commercial and residential buildings, see here.
