Facility Feature: Highgate Condominiums

LIV North Aquatics is a leader in pool renovation and upgrades. With over 48 years of experience as a company, our team of 4 trained technicians have over 110 accumulated years of experience. LIV North Aquatics is part of LIV North Inc. Canada’s largest recreation and fitness facility supplier.

The Highgate condominiums at 1 Concord Place were constructed in 1984 with a total of 307 units and a state-of-the-art amenity offering that still ranks as a preferred address in the Don Mills area. 

Highgate

When the board decided to renovate and upgrade their pool and spa area, they started by contracting Morrison Hershfield as their Engineers/Consultants to develop specs for the renewal of the pool. Then, SMID Construction Limited, a leader in Condominium Restoration was retained as the General Contractor to oversee the project. LIV North was contacted and Rick Bemister, Senior Technician for LIV North, prepared a plan to make repairs and upgrade to the pool. 

After investigation of the work, it was found that the existing columns were rotting at the base, the pool deck floor under tiles was not waterproofed, the whirlpool was in very poor shape and mould was discovered in some of the walls. This caused the Condo Board to hire a designer, Gillian Brand Lifestyle and renovate the whole pool area. Once again, LIV North Aquatics worked with the entire team to complete the tile work and retrofit the mechanical room, which included new filters, pumps, heaters along with plumbing repairs and upgrades to the lines and sensors.

LIV North Aquatics has a proven track record of completing renovation and repairs to leading facilities in the GTA. We have the resources and experience to determine what can be done to fit your budget, timeline and overall requirements.

If you are considering an upgrade to your pool or spa area, make sure you call the experts at LIV North and take advantage of our professional and systematic approach to repairs and renovations.

Connect with us today | aquatics@livnorth.com

The Buildings Show 2021 Kicks Off

A fantastic first day at The Buildings Show for our team alongside Myrtha Pools. Join our team tomorrow and Friday at booth 601 to learn more about Myrtha Technology, our full range of quality fitness equipment, fitness management and aquatics service, maintenance and repairs.

Don’t forget, Visitors to the LIV North / Myrtha Pools booth, #601, at The Buildings Show will be entered in a draw to win a trip to Italy to experience Myrtha technology. Learn more here.

Aquatic Sales & Account Manager Lisa LaBerge, CEO of Myrtha Pools Canada Dan Thompson, International Business Director, Myrtha Pools & Wellness | CEO, Aqua&More Matteo Bazzaro, VP of Operations for LIV North Brian Townsend

#TBS21 #TBS2021 #LIVNorth #MyrthaPools

ARPA 2021

Rebuilding Fitness and Aquatic Membership Post Pandemic

On October 30th, Shelly Stranaghan and Jaclyn Neumann from LIV North’s Fitness Management Division presented at the Alberta Parks and Recreation Association Conference.

The topic of the presentation – how to rebuild and re-engage users of aquatic and fitness facilities post pandemic.

Below is a short summary of the presentation as prepared by Jaclyn.  If you would like to learn more or have questions about the presentation, be sure to contact Jaclyn or Shelly at jneumann@livnorth.com or sstranaghan@livnorth.com

A few takeaway points for the presentation include:

3 Pillars : Power of Member Engagement

Connect – the power of the first impression

  • Every interaction needs to be a first impression. 
  • To build friendships, to enjoy exercise, to have fun. 
  • Apply first impressions to everything you do (space, experience)

Inspire – the power of the personal involvement 

  • Create an emotional connection.

Support – the power of positive results

  • Creating the habit of exercise, showing-up, defining what success looks like, helping them to achieve goals – and supporting them on their journey.
  • Build a “like/know/trust” relationship at every interaction for the member from the front desk, to the floor.  

Another key takeaway is to Create a Culture of Conversation.

Effective member engagement, plain and simple, is when your members are having meaningful, face-to-face interactions with your staff AND with each other.  There is a range of factors that promote a Culture of Conversation, as shown in the presentation.  The probability of a member visiting the next month after 1 interaction with staff is 20% more likely, after 2-3 interactions is 60% more likely and after 4+ interactions a member is 80% more likely to return.

Member engagement is a complicated issue for organizations. It takes focus and work to maintain a membership.  By understanding the pieces that make up the member’s thought process, we can take the RIGHT steps to solve the retention puzzle.

The Finishing Touch

To put the finishing touches on our new head office in Mississauga, we asked our sales team to send in some of their favourite installation photos to frame and put up on our walls.

Although there is not enough room to fit all the pictures that were sent in, there is lot’s of time to circulate them into our frames over time. It is amazing to look at the many excellent installations LIV North have completed over the last couple of years despite the conditions.

Check out the photos submitted by our team.

LIV North Appoints a National Customer Service Manager

LIV North is pleased to announce Sean Boyer will be our National Customer Service Manager for fitness equipment. This new position is in response to the increased demand from our customers and due to our continuing expanded service and maintenance network.   In this new role, Sean will report directly to the Vice President, Operations for LIV North and will oversee our national service strategy.

Sean started with Apple Fitness Stores in Calgary in 2013 as a Service Technician and was then promoted to his current position as Regional Service Manager for Calgary. As LIV North’s National Customer Service Manager, Sean will oversee 4 Regional Customer Service Managers and a team of 15 technicians. His role will focus on further developing our national service standards, overseeing parts distribution & warehousing, managing our National Dealer Service requirements and assisting our Independent Service Providers across Canada. 

LIV North is dedicated to offering high quality fitness management experiences, fitness equipment and customer service & support.  Sean’s appointment into our new National Customer Service role is an important step in meeting our objectives. 

Sean can be contacted at: sboyer@livnorth.com

Direct Line: 1 (403) 879-7104 | LinkedIn

For more information, please contact:

Brian Townsend

Vice President, Operations – LIV North Inc.

btownsend@livnorth.com | Direct: 416-665-9280

Livnorth.com

Hi, How Can We Help You?